Advice Lines

Over three years ago NESN introduced a 'Technical Help Desk', aimed specifically at the end user.

It had become apparent that more and more 'field calls' were falling into the 'non-technical' category which was resulting in higher than necessary service costs for our clients.

NESN took the decision to employ qualified engineers to help customers through issues such as set up procedures, specific operating functions of the equipment, and the interconnection of peripheral equipment. The results, especially for equipment within three months of purchase, have been quite remarkable.

Without a doubt advice lines provided along side an in-home installation service will dramatically reduce your returns.